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Simplify mass communication across customer channels with. Manage communication across 100s of channels. Respond from one Triage Channel.
There are scenarios where we have to send out communications to the entire customer base. ClearFeed simplifies the whole copy-paste exercise you have to go through when you're one person making that announcement to everybody."
We use ClearFeed on a daily basis & it just feels seamless all thanks to interactive filters. If we encounter a hiccup, the customer support team makes it a smooth experience for us to solve our problems as quickly as possible. Feedbacks are accepted and actioned at a well-appreciated pace.
Our customers simply view us as another team within their organization, and this wouldn't be possible to manage so many channels without ClearFeed. It is extremely easy to integrate with Slack and use in our daily operations, and we can keep track of support agent KPI as well.
After implementing ClearFeed, the biggest benefit is the peace of mind of knowing customers are attended to, and we meet them where they are with real-time expert access.
Create a single message and send it across your chosen channels.
Compose your message in Slack
Add code blocks, attachments & all Slack’s native capabilities.
Schedule your messages in advance to be sent.
Collaborate on messages in Slack before sending them.
Receive real-time delivery notifications through Slack.
Group channels using Collections.
Broadcast to individual channels or an entire collection.
Share release notes, and critical bugs with customers.
View all your sent, draft, and scheduled messages.
Send a test announcement before broadcasting.
Edit or delete your scheduled messages before they are sent out.
Customer responses to announcements are automatically tracked by ClearFeed.
Respond to customers from a central Triage channel.
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